Privacy Policy

1. Who we are

Business name: SMH Roofing and Plastering Services
Website: www.smhroofingandplastering.co.uk
Email: smh.rpservices@gmail.com
Phone: 07557 906087
Location: United Kingdom

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For the purposes of UK data protection law, SMH Roofing and Plastering Services is the “data controller” of your personal data.

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2. What personal data we collect

We may collect and process the following information:

a) Information you provide to us

When you contact us via the website (e.g. using a contact form), phone, email or social media, we may collect:

• Name

• Email address

• Phone number

• Address or postcode (if provided for quotations)

• Details about the work you require (messages, photos or job details you submit)

b) Information collected automatically

When you browse our website, we may automatically collect:

• IP address

• Device type (mobile/desktop)

• Browser type

• Pages visited and time spent on the website

• Referral source (how you found our website)

This information is typically collected through analytics tools and cookies.

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3. How we use your information

We use personal data to:

• Respond to enquiries and provide quotations

• Provide our services and communicate with you

• Improve our website and user experience

• Monitor and prevent misuse of the website

• Meet legal and regulatory requirements where needed

We will only use your personal data for the purpose it was collected.

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4. Our legal basis for processing

Under the UK GDPR, we rely on the following lawful bases:

• Consent – where you submit an enquiry or opt in to communications

• Contract – where processing is necessary to provide a quote or complete work you requested

• Legitimate interests – for improving our website, preventing fraud and protecting our business

• Legal obligation – where we must retain records for tax or legal reasons

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5. How we store and protect your data

We take appropriate steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

Your data may be stored:

• In our email inbox

• In our Wix website account (e.g., form submissions)

• In quotation/invoicing systems (if applicable)

We only keep personal data for as long as necessary for the purpose it was collected, or as required by law.

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6. Website hosting (Wix)

This website is hosted on Wix.com Ltd. Wix provides the online platform that allows us to promote our services and collect enquiries.

Your data may be stored through Wix’s data storage, databases and Wix applications. Wix stores data on secure servers behind a firewall.

For more information, you can view Wix’s privacy policy on their official website.

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7. Sharing your data

We do not sell or rent your personal information.

We may share personal data only where necessary with:

• Website hosting and website services (e.g. Wix)

• Analytics providers (e.g. Google Analytics, if enabled)

• Professional advisers (e.g. accountants or insurers) where relevant

• Law enforcement or regulators if legally required

We only share the minimum data needed.

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8. Cookies and analytics

Our website may use cookies to improve performance, analyse traffic, and enhance your experience.

Cookies are small files stored on your device. They help the website recognise your browser and remember certain information.

Depending on the Wix setup and what tools are enabled, cookies may include:

• Essential cookies (required for website functionality)

• Performance/analytics cookies (to understand how visitors use the website)

• Marketing cookies (only if enabled for advertising/tracking)

You can adjust your browser settings to refuse cookies. Some parts of the website may not function properly if cookies are disabled. You can read more about cookies in our Cookie policy.

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9. Your rights (UK GDPR)

You have rights under UK data protection law, including:

• The right to access your personal data

• The right to correct inaccurate data

• The right to request deletion of your data

• The right to restrict processing

• The right to object to processing

• The right to data portability

• The right to withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us using the details below.

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10. Third-party links

Our website may include links to third-party websites (e.g. social media platforms). We are not responsible for the privacy practices of other websites. Please review their privacy policies separately.

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11. Changes to this policy

We may update this Privacy Policy occasionally to reflect changes to the website, our services, or legal requirements. The latest version will always be posted on this page with the updated date.

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12. Contact us

If you have any questions about this policy or how we handle your data, please contact:

SMH Roofing and Plastering Services
Email: smh.rpservices@gmail.com
Phone: 07557 906087
Website: www.smhroofingandplastering.co.uk

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If you are unhappy with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO):

• ico.org.uk